Service Policy:
At Ultimate Print Finishing, we are committed to providing exceptional service and support for the equipment we sell. To maintain the high standards our customers expect, we only offer service on machines purchased directly from us.
If your equipment was purchased elsewhere — including online or through a third party — we recommend contacting the original seller for support. This ensures you receive service from someone familiar with the condition and history of the machine.
Thank you for understanding our commitment to quality and customer satisfaction.
Break and Pay
This option is simple and straightforward. When your machine goes down, you call us—we’ll schedule your service and dispatch a qualified technician to your location. Charges for this service are based on:
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Travel time (Dispatch)
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Labor
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Parts used for the repair
This pay-as-you-go model is best for customers who prefer flexibility and don’t mind occasional unexpected costs.
Ultimate Care Plan
(formerly Customer Support Plan - CSP)
For those who value peace of mind, priority response, and predictable budgeting, our Ultimate Care Plan is the best choice. This all-inclusive support plan provides:
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Priority Service Response – You go to the front of the line when your machine is down.
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Free Overnight Shipping When Your Machine Is Down – Any parts needed to get you running again are shipped overnight at no cost.
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Annual Planned Maintenance Visit – We inspect your equipment, replace worn components, and catch potential issues before they become problems—maximizing uptime and performance.
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Unlimited New Operator Training – If your equipment operator changes, we’ll train the new person at no extra charge.
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One Fixed Annual Rate – Easy to budget, no surprise costs.
The Ultimate Care Plan offers maximum value for those who depend on their equipment and want the assurance of quick service, top performance, and long-term reliability.